refund policy

returns policy

mediashots guaranteeworking with us is risk free due to our unique 100% satisfaction guarantee. We offer a full money-back guarantee for all purchases made on our website. So if you’re not satisfied, we’re not satisfied, and we will happily give you your money back on any completed made to order video you do not approve of within 7 days of receiving your final video draft.

You get 7 days approve of your final video draft. As all videos are made to order, if you decide to keep your video, we will begin the final phase of deploying the marketing enhancements listed in your purchased video package.

We do not implement any marketing or promotion until you approve your video. After the 7 day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers in the first instance to communicate with us if they are not happy and we will try our best to change that.


100% Money back guarantee. | Fixed price service. | No catches. No gimmicks. | UK company. Worldwide service.
Returns will be processed within 7 days of the clients request. Please note: we reserve the right to decline working with clients that abuse our money back guarantee. Our privacy policy explains how we handle client data and media.
If you have any further questions or would like to discuss a return, please contact us.